Full terms and conditions

Terms and Conditions

Please read these terms and conditions carefully because they govern your relationship with JC Social Media Limited and affect your rights and liabilities under the law. By employing the services of JC Social Media Limited you are agreeing to the full terms and conditions contained in this Legal Notice.


Client – the person, firm or company with whom the Supplier contracts;
Agreement – these terms and conditions and the front sheet agreed between the parties setting out the parties, services, charges and date;
Charges – the fees agreed between the parties;
Services – any services provided under this Agreement;
Supplier – JC Social Media Limited (Trading from: Grosvenor House, 11 St Paul’s Square Birmingham B3 1RB. Company number: 8124181)

These terms are governed by English law and are subject to the exclusive jurisdiction of the English courts, which both you and we submit to.

Basis of the Agreement

1. The Supplier agrees to provide the Services to the Client and the Client agrees to pay the Charges in accordance with the terms of this Agreement.

2. An Agreement shall only be formed on acceptance by the Supplier of the Client’s order.

3. These terms and conditions shall apply to the exclusion of all other terms and conditions including any terms and conditions which the Client may purport to apply under any order or other document. In the case of any conflict or ambiguity between terms, this document shall prevail.

4. The Supplier may employ sub-contractors to carry out any part of its obligations under the Agreement at its sole discretion and it may assign its rights and obligations under this Agreement to any other party. The Supplier acts as principal in this Agreement. The Client may not assign its rights and obligations under this Agreement without the written consent of the Supplier.

5. Any variation of these terms and conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by a duly authorised officer of the Supplier.

6. Any reference in this Agreement to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.

Supplier’s Responsibilities

7. The Supplier will provide services to the Client involving use of various social media platforms and networks.

8. The Supplier will use its best endeavours to commence the services within 2 weeks of receipt of the login details for the Client’s social media accounts, unless a different timescale is agreed between the parties.

9. The Supplier will use its best endeavours to ensure that the Client is accessible on agreed social media platforms at all times for the duration of this Agreement.

10. The Supplier makes no warranty as to the availability of the different social media websites, which the parties recognise is beyond the control of the Supplier.

Client’s Responsibilities

11. The Client will provide the Supplier with such text, artwork, information, logos and designs, and will do so in such formats and at such time or times, as the Supplier may reasonably need to promote the Client and to perform the Services in accordance with this Agreement. The Client is responsible for ensuring that such material and answers are accurate and complete.

12. The Supplier reserves the right to edit or amend any content on any social media channels that it considers to be offensive, unlawful or inappropriate, or which appear to infringe the intellectual property rights of any third party.

13. If the Client fails to produce such artwork and other material in accordance with clause 11, or supplies only material which the Supplier considers to be offensive, unlawful or inappropriate or which appear to infringe the intellectual property rights of any third party, the Supplier reserves the right to produce material to its own design to promote the Client’s business, without seeking the Client’s approval, for the remaining term of this Agreement or until suitable artwork and other material is supplied, whichever is sooner.

14. The Client will obtain all necessary licences or consents that may be needed in connection with the content or display of logo’s and the use of the artwork and other material supplied by it and it shall indemnify the Supplier in full against any costs, claims, demands or expenses which the Supplier may incur as a result of breach by the Client of this clause.

15. The Client recognises that it is not practical for the Supplier to notify the Client of each and every posting that it makes on behalf of the Client on any/all social media channels and the Client agrees that this is unnecessary.

16. The Client may request that the Supplier makes changes to any content or postings at any time in writing, and the Supplier may levy reasonable additional charges for such work.

Payment Provisions

17. The Charges will be paid monthly in advance. The initial set-up fee (if applicable) shall be paid on the contract start date upon which the terms of this Agreement become active.

18. The Client shall pay the Charges by direct debit (via our payment portal partner GoCardless), and the Supplier reserves the right to change the required payment method by notice. Your direct debit payment can be set up using this link.

19. The Supplier reserves the right by giving notice to the Client at any time to increase the Charges or to raise additional charges, payable within 14 days if;-
– the Client agrees to any change to the services provided by the Supplier;
– Services are required by the Client with exceptional urgency;
– the Client fails to give the Supplier adequate or accurate material in accordance with this Agreement.

20. The Supplier reserves the right by giving not less than 28 days notice to the Client to increase the Charges on any anniversary of this Agreement, provided that in the event of an increase under this clause exceeding the aggregate increase to the RPI over the previous 12 months, the Client may terminate this Agreement by notice in writing served on the Supplier before the commencement date of the new pricing level.

21. All sums due under the Agreement will be paid by the Client by their due date without any deduction, set-off, counterclaim or abatement and time for payment shall be of the essence.

22. If the payment can, for whatever reason, not be made by GoCardless or direct debit, the Client must propose an alternative payment method with the Supplier, and this must be agreed in writing by the Supplier.

23. The Charges do not include VAT or any similar sales tax, impost or custom duties, which will be paid additionally by the Client at the then prevailing rate.

24. No act or omission of the Client, which prevents the Supplier from continuing to perform the Agreement or to perform it according to any agreed time-scale, shall prevent the Client from raising invoices in accordance with this Agreement.

25 a. In the event of an invoice becoming overdue, the Supplier reserves the right to withdraw any and all Services without notice and cancel the Agreement between the Supplier and the Client. The Supplier also reserves the right to charge early termination costs equivalent to one month’s fee.

25 b. Any outstanding balances after the payment due date will incur late payment interest at the rate of 4% per month above the prevailing Bank of England’s base rate until such time as the balance is paid in full and final settlement. Additionally, the Supplier reserves the right to enforce Statutory Late payment charges and interest, as set by the Late Payment Legislation Directive 2011/7/EU.

25 c. The Supplier reserves the right to seek recovery of any outstanding balances remaining unpaid via collection Agencies and/ or through the relevant Claims Court. In such circumstances, the Client shall be liable for any and all additional administrative costs, collection Agency costs, recovery commission and any legal and/or court costs.  

Intellectual Property

26. Any intellectual property rights in any postings made by the Supplier on behalf of the Client save for that attaching to any logos, designs, names and other material originally supplied by the Client, shall remain the property of the Supplier. No right or licence is granted by this Agreement.

27. To the extent that the Client supplies the Supplier with any original copyright or other protected material, the Client grants a licence to the Supplier to publish, reproduce, adapt, and otherwise use without limitation any such material for the purposes of its performance of this Agreement but not otherwise.

28. At termination any unused material prepared by the Supplier, whether the subject of copyright or not, shall remain the Supplier’s property and shall not be used by the Client subsequently without the written consent of the Supplier.

Warranties and Indemnities

29. The Client warrants that it has not relied on any representations made by or on behalf of the Supplier save as contained in this Agreement.

30. The Client warrants that any copy, logo, specification, design, instruction or other material supplied by it to the Supplier, will not infringe any intellectual property or other rights of any third party, nor will it be defamatory or otherwise unlawful, nor infringe the Trade Descriptions Acts, and the Client will indemnify the Supplier in respect of any claim relating to such infringement.

31. The Client warrants that all the facts, claims and offers given by it about its products or services are accurate and in no way misleading and that the terms of any offers contained therein will be honoured.

32. The Supplier shall not be responsible for any errors in any postings or any unsatisfactory Services, which are not notified in writing to it, nor for any errors which are approved by or are the fault of the Client or any third party.

33. The terms of this Agreement represent the whole agreement between the parties and all other warranties, conditions, terms, undertakings or representations of any kind, whether express or implied, statutory or otherwise including (without limitation) as to the condition, quality, performance or fitness for purpose of any goods or the standard of care used in the provision of services are hereby expressly excluded from the Agreement save as prohibited by law.

34. The Supplier shall not be liable under contract, tort (including negligence) or otherwise for any loss of production, loss or corruption of data, loss of profits or of contracts, loss of operation time, loss of goodwill and loss of anticipated savings, nor for any indirect or consequential loss, damage, cost or expense of any kind whatever and however caused.

35. Save where its liability cannot be limited by law, the Supplier’s total liability (whether in contract, tort including negligence or otherwise) under or in connection with this Agreement or based on any claim for indemnity or contribution shall not exceed two times the Charges then payable for a 12 month period in aggregate.

36. The parties recognise that the nature of websites is that complete continuity of access to the social media websites cannot be guaranteed.

Duration and Termination

37. This Agreement shall commence on the Commencement Date and shall continue in effect for a minimum period of six months unless otherwise agreed in writing.

38. The Client must give no less than one month’s notice to the Supplier of termination of the contract. No partial months or pro-rata payments will be accepted unless otherwise agreed. For clarity, notice must be given prior to the commencement of the final intended month of the contract.

39. The Supplier may terminate this Agreement or suspend its performance with immediate effect on written notice for any reason and if the Client;-

– ceases or threatens to cease to carry on its business or becomes insolvent, has a receiver or administrator appointed, makes any arrangement for the benefit of its creditors goes into liquidation or enters into any other insolvency process;
– commits a material breach of this agreement and (in the case of a breach capable of remedy) fails to remedy it within 7 days of receipt of written notice from the Supplier specifying the breach and containing a warning of an intention to terminate if the breach is not remedied;
– defaults in paying any sums due to the Supplier under this Agreement.

40. In the event of termination by the Supplier, the Supplier shall reimburse to the Client any advance payment of the Charges made in respect of periods following termination, subject to deduction of any sums due to the Supplier.

41. Termination of this Agreement shall not affect any rights of the parties accrued to them up to the date of termination.


42. Neither party shall be liable for any delay in performing or failing to perform any of its obligations under this Agreement due to any act of God, war, strike, lock-out, industrial action, fire, flood, drought, tempest or other force majeure event beyond the reasonable control of either party.

43. All notices to be given under this Agreement shall be in writing and shall be sent via email. Notices are not regarded as received until the email is acknowledged by way of reply.

44. No delay or failure by the Supplier to exercise any of its powers, rights or remedies under this Agreement will operate as a waiver of them and any waiver, to be effective, must be in writing via email.

45. If any part of this Agreement is found by a court or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of this Agreement which will continue to be valid and enforceable to the fullest extent permitted by law.

46. Both parties shall keep confidential all material concerning the business affairs of the other which shall be disclosed in the course of performance of this Agreement, save for any information in the public domain.

47. The Supplier shall be entitled to set-off against any monies payable to it by the Client under this Agreement, any monies which may be payable by it to the Client, whether under this Agreement or otherwise. The Client shall not be entitled to any right of set-off.

48. This Agreement is the complete and exclusive statement of the agreement between the parties relating to the subject matter of the Agreement and supersedes all previous communications, representations and other arrangements, written or oral.

49. The Supplier makes no warranty that third party software, as well as the social media platforms, themselves, are free from infection by viruses, Trojan horses or worms or anything else that has contaminating or destructive properties.


Postponements and cancellations

To ensure the smooth running of the Company and the provision of Services to the highest possible standard, the Company must allocate its resources ahead of time. The Company also undertakes preparatory work, which is sometimes extensive, prior to the contract start date or booked training session. The purpose of this section is to describe the conditions and fees applicable to Service postponements and cancellations.

The Company appreciates that circumstances change and that postponing or cancelling the provision of Services may be necessary and, in some cases, unavoidable. The Client recognises that if Services are postponed or cancelled by the Client, for whatever reason, the Company incurs direct losses and opportunity cost as a result.

For social media management Clients:

In agreeing to these Terms and Conditions, the Client accepts:

Notice of cancellation of the proposed Services within 28 calendar days of the agreed start date will incur one full month’s management fee as outlined in the proposal. This may be used as credit for any future Services delivered by the Company.

Notice of any postponement of the commencement of Services given within 28 calendar days of the agreed start date will incur on one full month’s management fee as outlined in the proposal, prior to the originally agreed start date. Subsequent invoices will be invoiced and charged at the standard time.

For social media training Clients:

The Client agrees to be bound by these Terms and Conditions upon the booking of the training session. At this point, you have reserved a member of our training team’s time and resource and it cannot be booked by anyone else.

Cancellations or postponements made more than 30 days in advance of your booked training session will incur no cancellation Charges.

Cancellations or postponements made within 30 days of, but more than 7 days from, your training date will be required to pay 25% of the fee, payable before the original delivery date. For postponements, where the training date is rearranged the remaining 75% payable before the rescheduled delivery date whether or not the training is ultimately delivered on that date.

If notice of a cancellation or postponement is not given more than 7 days in advance of your booked session, 100% of the fee remains due as per the date on the invoice. At our discretion, you will be given a credit note to this value, which must be used within 90 days of the original booking. A rebooking will constitute your full use of the credit and no further postponements will be accepted.


Website development


JC Social Media will endeavour to deliver the scope of work set out in the web proposal and discussed between the website developer and the client. Notes of calls and agreed scopes of work will be kept. We also send status updates on the project.

Our quote for works is based on an estimate of time for the project. Reasonable additions will be considered, but amends or additions to the scope of work which add considerable complications or further work will be quoted separately. We understand that it’s difficult to predict every possible occurrence and we work around this where reasonably possible. Beyond this, we will quote for additions or significant amendments to the scope of work in a transparent manner.

During the project we will ask the client for items including but not limited to: logos, brand guidelines, copy, imagery. The timescales of the project are based on receiving these items, as well as feedback on drafts and any amendments, in a timely manner. If these items are not received in a timely manner this may mean the timescales differ from those set out in the project scope, for which JC Social Media will not be accountable.


50% of the agreed project cost will be payable in advance in order to secure the start date. The remaining 50% will be due six weeks later or when the project is handed over to the client, whichever is sooner. In some circumstances, 100% of the project fee will be due in advance.

The website remains the property of JC Social Media until full payment has been received and we reserve the right to enforce payment retrieval measures.

Payment of the initial 50% will signal acceptance of the terms.


Should a dispute arise, both parties will aim to resolve it like reasonable human beings. A dispute that is the result of a difference between expectation and reality requires both parties’ working together to produce work that satisfies the project scope.

For the avoidance of doubt, we will endeavour to clarify any agreed amendments in writing and the client should do the same.


Privacy policy and data protection

We are committed to protecting your privacy. JC Social Media stores information required to fulfil our role as a supplier of social media services. This includes contact details of individuals, clients and suppliers as well as social media account information such as usernames, email addresses and passwords.

Client data and privacy

We take responsibility for this information and take all reasonable precaution to keep this information safe and strictly for the purposes it was provided. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We maintain a central repository of all the data held for which we are accountable to ensure data is handled and stored correctly.

Personal data will never be shared with a third-party without express permission. However, you accept that certain account details will be shared with third-party software used to monitor or manage social media marketing channels. These third-party suppliers are GDPR compliant.

We hold Client data throughout the tenure of the working relationship and for a period of 30 days after the contract termination date, unless otherwise requested. This enables us to assist in accessing the social media accounts or other platforms should the Client or their future suppliers lose key information. As such, we cannot be held responsible for loss of account information beyond 30 days after the termination date of the Services.

All the information our business holds about you as the Client, including account passwords is available upon request. For any further queries, please email [email protected].

Our email database

Emails sent to our database always give the recipient the ability to unsubscribe; opting out of all future email communication including company updates, event invitations and marketing literature. Only information specific to JC Social Media is shared with the intent of adding value to our subscribers. We maintain records of when you joined our email databases, opting in to receive our emails. We have never bought or otherwise acquired databases of emails from individuals who did not knowingly subscribe to our mailing list.

JC Social Media respects your right to be forgotten so if you would like us to delete your personal information then simply email your request to [email protected] along with proof of ownership of the personal information that you would like to delete. You may also use this email address to exercise your right to be informed, right of access, right to erasure, right to restrict processing, right to data portability, right to object, rights related to automated decision making including profiling.


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Last updated October 2020

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Low&Behold FKC Limited trading as JC Social Media

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